Frequently Asked Questions

We offer a comprehensive range of technical services including:

• Electrical Services: Installations, repairs, maintenance, and fault finding
• Solar Solutions: Solar panel installation, sizing, and maintenance
• Security Systems: CCTV cameras, access control, and alarm systems
• Fire Safety: Fire detection, emergency lighting, and fire maintenance
• Generator Services: Installation, servicing, and repairs
• Industrial UPS: Uninterruptible power supply solutions

We are headquartered in Lusaka, Zambia, and provide services across all provinces of Zambia including Central, Copperbelt, Eastern, Luapula, Lusaka, Muchinga, Northern, North-Western, Southern, and Western provinces.

Our regular working hours are Monday to Friday, 8:00 AM to 5:00 PM. However, we also offer emergency services outside these hours for urgent electrical and technical issues. Contact us anytime for emergencies.

You can book an appointment through our website by visiting the Book Appointment page. Simply fill in your details, select your preferred service, date, and time, and we'll confirm your appointment within 24 hours.

Yes, you can reschedule or cancel your appointment. Please notify us at least 24 hours in advance to avoid any cancellation fees. Contact us via phone at 0953070258 or email at info@keystonetechltd.com.

For non-urgent services, we recommend booking at least 2-3 days in advance to ensure availability. For urgent or emergency services, please call us directly and we'll do our best to accommodate you as soon as possible.

You can request a free quote through our Get a Quote page. Provide details about your project, and our team will assess your requirements and send you a detailed quotation within 24-48 hours.

All quotes are valid for 30 days from the date of issue unless otherwise stated. After this period, prices may be subject to change based on material costs and availability.

We accept various payment methods including:

• Bank transfers
• Mobile money (Airtel Money, MTN MoMo, Zamtel Kwacha)
• Cash payments
• Corporate invoicing for businesses

Payment terms will be specified in your invoice or service agreement.

For inspection and consultation visits within Lusaka, we may charge a nominal call-out fee which is typically waived if you proceed with the recommended work. For locations outside Lusaka, transport costs may apply. Contact us for specific pricing.

Yes, absolutely! We strictly adhere to all applicable electrical standards and regulations including:

• BS 7671 – The IET Wiring Regulations (British Standard)
• ZS (Zambian Standards) – All relevant Zambian electrical standards and codes
• IEC Standards – International Electrotechnical Commission standards
• Local Building Codes – Compliance with Zambian building and safety regulations

Our technicians are trained and certified to ensure all installations meet or exceed these standards for your safety and peace of mind.

Yes, we provide proper documentation and certificates for all major electrical installations. This includes electrical installation certificates, test reports, and compliance documentation as required by local regulations and for insurance purposes.

Yes, our experienced technicians use professional testing equipment to diagnose and locate electrical faults quickly and accurately. Whether it's tripping breakers, power outages, or intermittent issues, we can identify and fix the problem efficiently.

We perform comprehensive electrical testing during and after installations to ensure safety and compliance:

During Installation:

• Continuity of protective conductors (CPC)
• Continuity of ring final circuit conductors
• Correct polarity verification
• Visual inspection of connections and terminations

After Installation:

• Insulation Resistance Testing – Checks for cable and wiring insulation integrity
• Earth Fault Loop Impedance (Ze & Zs) – Ensures protective devices will operate correctly
• RCD/RCBO Testing – Verifies residual current devices trip within required times
• Prospective Fault Current (PFC) – Confirms circuit breakers can handle fault currents
• Earth Electrode Resistance – For installations with earth rods
• Functional Testing – Switches, isolators, and circuit operation

All test results are documented and provided with your electrical installation certificate.

Our team provides free solar sizing consultations. We assess your energy consumption, the appliances you want to power, and your budget to recommend the optimal system size. Book an appointment for a solar sizing consultation to get started.

Yes, we provide warranty on both our workmanship and the equipment we install. Solar panels typically come with a 25-year manufacturer warranty, inverters with 5-10 years, and batteries with 2-5 years depending on the brand. Our installation workmanship is guaranteed for 12 months.

Yes, with the right system size, solar can power your entire home including lights, TVs, fridges, and even air conditioning. We offer both hybrid systems (solar + ZESCO backup) and off-grid systems for complete independence from the grid.

Yes, all our CCTV systems support remote viewing via smartphone apps. You can monitor your property from anywhere in the world as long as you have an internet connection. We configure this during installation.

Storage duration depends on your hard drive capacity, number of cameras, and recording quality. Typically, a 1TB drive stores about 7-14 days of footage for 4-8 cameras. We can customize your system for longer retention if needed.

Yes, we install various access control systems including biometric (fingerprint and facial recognition), card-based, PIN code, and combination systems. These are ideal for offices, warehouses, and residential properties requiring enhanced security.

Absolutely! We provide comprehensive after-sales support including maintenance, troubleshooting, and repairs. Our support team is available during working hours, and we offer emergency support for critical issues.

Our warranty covers defects in workmanship and equipment failure under normal use. It does not cover damage caused by misuse, power surges (unless surge protectors were installed), unauthorized modifications, or natural disasters. Specific warranty terms are detailed in your service agreement.

You can report issues or request service through multiple channels:

• Call us: 0953070258
• Email: info@keystonetechltd.com
• WhatsApp: 0953070258
• Use the Contact Form on our website

We aim to respond to all inquiries within 24 hours.