Privacy Policy

Keystone Technologies Limited provides electrical, CCTV, access control, fire detection, UPS, solar, generator, networking and related technical services in Zambia.

For website enquiries, RFQs, appointments, contact forms and job applications, Keystone Technologies Limited determines why and how the submitted personal data is used.

Website enquiries and contact forms

• Name, email address, phone number and message details.
• Company or organization details where you choose to provide them.
• Service interest, location, urgency and follow-up notes.

RFQ and quote requests

• Requester type, project description, site or delivery location and preferred service.
• Uploaded files such as tender documents, drawings, site photos or product lists.
• Reference numbers generated by the website so that we can track your enquiry.

Appointments and service requests

• Appointment date, service type, phone number, address or site visit information.
• Notes about faults, equipment, access requirements or emergency call-outs.

Job applications

• CVs, cover letters, contact details, employment history and supporting documents.
• Any other information you choose to provide for recruitment purposes.

Website and security information

• IP address, browser type, device information, pages visited and timestamps.
• Cookie, analytics, spam-prevention and reCAPTCHA information where enabled.

We use personal data only for clear business and service purposes, including:

• Responding to enquiries, RFQs, quote requests and support requests.
• Preparing proposals, quotations, project scopes and site visit plans.
• Booking appointments and confirming service arrangements.
• Carrying out recruitment and reviewing job applications.
• Sending customer confirmation emails and internal reference numbers.
• Protecting the website against spam, abuse, fraud and security incidents.
• Improving website content, forms and customer experience.
• Complying with lawful requests, tax, accounting, contract and regulatory obligations.

When you submit a form on this website, you confirm that you have read this policy and agree that Keystone may use the details provided to respond to your request. Where separate consent is required, we will ask for it clearly.

We may also process information where it is necessary to answer your enquiry, prepare a quote, perform a requested service, protect the website, keep business records, or comply with legal obligations.

You may withdraw consent for optional communication at any time by contacting us. This does not affect processing already carried out before the withdrawal or information we must keep for lawful business or compliance reasons.

We do not sell personal data. We may share information only where necessary, such as with:

• Keystone staff or approved team members handling your enquiry, quote or appointment.
• Trusted service providers for hosting, email delivery, website security, analytics or business systems.
• Technical partners or subcontractors only when needed to assess or deliver a requested project.
• Professional advisers, insurers, banks or auditors where required for business operations.
• Regulators, law enforcement or public authorities where required by law.

If a customer provides CCTV images, recordings, site plans, access-control user lists or similar project information for troubleshooting or design work, we treat it as confidential project information and limit access to those who need it.

Some website, email, analytics, anti-spam, cloud storage or business tools may be provided by companies outside Zambia. Where this happens, we aim to use reputable providers and reasonable safeguards so that personal data remains protected.

We do not intentionally send your information outside Zambia unless it is needed for the website, communication, service delivery, system support, security or lawful business use.

Our website may use cookies and similar technologies to make the site work, remember basic preferences, understand website traffic and protect forms from spam or automated abuse.

• Essential cookies: needed for the website and forms to function.
• Analytics cookies: help us understand page visits and improve the site.
• Security tools: reCAPTCHA and similar checks may help prevent spam and fake submissions.

You can manage cookies in your browser settings. Blocking some cookies may affect parts of the website or form protection.

We keep personal data only for as long as reasonably needed for the purpose it was collected.

• General enquiries and contact messages are kept for follow-up, customer service and business records.
• RFQs, quotes and project files may be kept for quotation history, project delivery, warranty, tax, accounting and dispute-resolution needs.
• Appointment records may be kept for service history and customer support.
• Job applications may be kept for recruitment review and a reasonable period after the role is filled.
• Security and technical logs are kept for website protection and troubleshooting.

When information is no longer needed, we aim to delete, anonymize or securely archive it, unless we are required to keep it for legal, accounting or contractual reasons.

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

• Access is limited to people who need the information to handle the request or service.
• Website forms use anti-spam and security controls where enabled.
• Uploaded RFQ files are handled as project documents and should not include unnecessary sensitive data.
• We encourage customers to contact us first before sending highly sensitive documents.

No internet transmission is completely risk-free, but we work to reduce risk and handle submitted information responsibly.

Under Zambia's data protection framework, individuals have rights over their personal data. Depending on the situation, you may ask us to:

• Confirm whether we hold personal data about you.
• Provide access to personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete or erase information where retention is no longer justified.
• Ask us to limit or restrict certain processing where applicable.
• Request data portability where this applies to the information and format involved.
• Object to direct marketing or certain processing.
• Withdraw consent where processing is based on consent.
• Explain why your personal data is being processed.
• Raise a complaint with Keystone or with the Data Protection Commission of Zambia.

To exercise these rights, contact us using the details on this page. We may need to verify your identity before acting on a request.

Please avoid sending sensitive personal data unless it is necessary for the specific service, project or legal requirement. Sensitive data may include health information, biometric information, national identity documents, passwords or financial information.

This website is not directed at children. If information about a child or vulnerable person is required for a service, it should be provided by a parent, guardian, authorized representative or responsible organization.

Our website may link to manufacturer websites, product resources, social media pages, payment providers, mapping services, government websites and other third-party sites. Those websites have their own privacy policies. Keystone is not responsible for how third-party websites collect or use information.

We do not use website form submissions to make fully automated decisions that produce legal or similarly significant effects about customers. Human staff review RFQs, appointments, contact messages and job applications.

We may update this policy when our website, services, forms, legal obligations or data protection practices change. The latest version will be posted on this page with the updated date.