Terms and Conditions

1. Who We Are

Keystone Technologies Limited provides electrical, CCTV, access control, automatic door, fire detection, emergency lighting, UPS, generator, solar, networking and related technical services in Zambia.

Our website is intended to give customers clear information about our services and to allow enquiries, appointment requests and RFQs to be submitted electronically.

2. Acceptance of These Terms

By using this website, submitting a form, requesting a quote, booking an appointment, accepting a proposal, issuing a purchase order or engaging Keystone for work, you agree to these terms together with any written quotation, scope of work, service agreement or invoice that applies to the specific engagement.

If there is a conflict between these website terms and a signed contract, the signed contract will apply to the extent of that conflict.

3. Clear Information and Electronic Transactions

We aim to provide clear, truthful and sufficient information so customers can make informed decisions. Website descriptions, product names, technical summaries and service pages are for general guidance until confirmed through a written quote, site assessment or scope of work.

Electronic messages, RFQs, appointment requests, emails, confirmations and online forms may be used as part of the enquiry and quotation process. A service contract is only formed when Keystone confirms acceptance of the work in writing or begins work under an agreed scope.

4. Quotations, Pricing and Availability

• Quotes are based on the information available at the time of quotation.
• Site assessment may be required before final pricing, scope, timelines or materials are confirmed.
• Unless stated otherwise, quotes are valid for 30 days.
• Prices may change if site conditions, quantities, exchange rates, supplier pricing, transport, access requirements or customer instructions change.
• Materials, equipment, brands and model numbers are subject to availability and final technical suitability.
• Keystone does not claim to be an authorized vendor, distributor or registered partner of any manufacturer unless this is expressly stated in writing.

5. Payments and Invoices

• Payment terms will be stated in the quotation, invoice, purchase order or service agreement.
• Deposits may be required for materials, special orders, project mobilization or reserved labour.
• Accepted payment methods may include bank transfer, mobile money or other methods agreed in writing.
• Late payment may delay work, affect delivery timelines or result in suspension of services where lawful and reasonable.
• Customer payments should only be made to official Keystone payment details provided by the company.

6. Appointments, Site Visits and Cancellations

• Online appointment requests are currently limited to Lusaka Province.
• Appointments must be requested at least 24 hours in advance and are subject to confirmation.
• Customers should notify us as early as possible if they need to cancel or reschedule.
• Call-out, inspection or diagnostic charges may apply where stated before dispatch or in the relevant service policy.
• False call-outs, denied access or unsafe site conditions may still attract reasonable charges for time, transport or mobilization.

7. Customer Responsibilities

• Provide accurate contact, billing, site and project information.
• Ensure safe and reasonable access to the site or equipment.
• Disclose known hazards, site restrictions, electrical risks, security rules and access procedures before work begins.
• Obtain permissions, approvals, permits, landlord consent or internal authorization where required.
• Protect Keystone staff and subcontractors from unsafe, abusive or unlawful conditions.

8. Safety, Standards and Compliance

Technical work must be assessed and carried out by competent personnel. We aim to follow applicable Zambian laws, safety requirements, site rules, manufacturer guidance and relevant technical standards for the work being performed.

Keystone may refuse, pause or reschedule work if site conditions are unsafe, unlawful, inaccessible or materially different from the information provided before dispatch.

9. Warranty and Workmanship

• Workmanship warranty, if offered, will be stated in the quotation, invoice or service agreement.
• Manufacturer warranties are provided by the manufacturer and may depend on correct installation, use, maintenance and warranty registration requirements.
• Warranty does not normally cover misuse, unauthorized repairs, tampering, lightning, power surges, flooding, fire, theft, vandalism, pest damage, neglect or conditions outside normal use unless otherwise required by law.
• Customer statutory rights under applicable Zambian law are not removed by these terms.

10. Refunds, Returns and Rectification

Refunds, returns, repairs, replacement, service re-performance or rectification are handled under our Refund and Returns Policy and any applicable customer rights under Zambian law.

We do not use these terms to exclude rights that cannot lawfully be excluded.

11. Limitation of Liability

To the extent permitted by law, Keystone is not liable for indirect losses, loss of profit, business interruption, data loss or damage caused by misuse, unauthorized modification, third-party work, customer-supplied equipment, unsafe site conditions or inaccurate information supplied to us.

Nothing in these terms limits liability where Zambian law does not allow such limitation.

12. Privacy and Data Protection

Personal data submitted through this website is handled according to our Privacy Policy. Customers should avoid sending unnecessary sensitive information unless required for a specific service or legal purpose.

13. Disputes and Complaints

If there is a concern about a quote, service, invoice, refund, warranty or communication, please contact Keystone first so we can review the matter and try to resolve it fairly.

Where a matter cannot be resolved informally, the parties may use appropriate dispute resolution processes or the competent courts and authorities in Zambia.

14. Updates to These Terms

We may update these terms when our services, website, laws, regulations or business processes change. The latest version will be posted on this page.